Customers cannot return Products without a return material authorization (“RMA”) number. RMAs will be issued only for damage, shortage, or other discrepancies to Products created solely by tickIoT Inc. or the original manufacturer, and only if Customer notifies tickIoT Inc. in writing of any damage, shortage, or other discrepancies to Products within 10 days after delivery.
RMAs will not be granted for damage, shortage, or other discrepancies created by the Customer, the carrier or freight provider, or any other third party. Returned Products must be in the original manufacturer’s shipping cartons or equivalent.
The customer must return all Products, freight prepaid, as specified in the RMA, and pay any restocking charges (minimum 25%). At tickIoT Inc. discretion, tickIoT Inc. will return all Products not eligible for return to Customer, freight collects, or hold Product for Customer’s account at Customer’s expense.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@shop.qikcell.com
Contact us at support@shop.qikcell.com for questions related to refunds and returns.
